Service Manager

The Service Manager is responsible for the overall service operation, as well as ensuring the quality of work performed. The service manager should always maintain a constant line of communication with store management and make sure customers receive consistent, timely, and accurate service. The Service Manager should ensure that he or she is building customer relationships.

Principal Responsibilities

  • Handles service department workflow.
  • Coordinates job tasks for technicians and orders parts and materials as needed. Compares vendors prices for optimum profitability.
  • Reviews the technicians repair recommendations and prepares an estimate with accurate pricing.
  • Clearly and accurately advises customers of the repairs needed.
  • Assigns repair jobs to technicians based on overall work load and abilities.
  • Responsible for ordering on-demand parts as well as monitoring stockroom levels of inventory on hand. Maintain an organized stock room with clearly marked shelves.
  • Verifies stock orders on receipt; accurately processes returns and labor claims as required.
  • Provides technical support to mechanics as needed.
  • Maintains a professional appearance, a customer friendly work environment, a positive customer service attitude, and an unclutter work area
  • Any other duties as assigned by a Manager.

Essential Requirements

  • Ability to communicate with employees and customers
  • Ability to operate and use all equipment necessary to perform job
  • Ability to work varied hours/days depending on the demands of the business
  • Have a valid driver’s license

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