The Service Manager is responsible for the overall service operation, as well as ensuring the quality of work performed. The service manager should always maintain a constant line of communication with store management and make sure customers receive consistent, timely, and accurate service. The Service Manager should ensure that he or she is building customer relationships.
- Handles service department workflow.
- Coordinates job tasks for technicians and orders parts and materials as needed. Compares vendors prices for optimum profitability.
- Reviews the technicians repair recommendations and prepares an estimate with accurate pricing.
- Clearly and accurately advises customers of the repairs needed.
- Assigns repair jobs to technicians based on overall work load and abilities.
- Responsible for ordering on-demand parts as well as monitoring stockroom levels of inventory on hand. Maintain an organized stock room with clearly marked shelves.
- Verifies stock orders on receipt; accurately processes returns and labor claims as required.
- Provides technical support to mechanics as needed.
- Maintains a professional appearance, a customer friendly work environment, a positive customer service attitude, and an unclutter work area
- Any other duties as assigned by a Manager.
- Ability to communicate with employees and customers
- Ability to operate and use all equipment necessary to perform job
- Ability to work varied hours/days depending on the demands of the business
- Have a valid driver’s license